Cloud communications for the enterprise
Reduce costs and complexity through modern business communications
Voice powers your business, whether it’s a conversation, call, or meeting. It’s the foundation of how your organization interacts and gets work done. Organizations can no longer afford the limitations, costs, or complexity associated with premises-based legacy communications. The Fuze cloud communications platform is a legacy on-premises PBX alternative optimized for the enterprise. Fuze securely delivers localized services in over 110 countries acting as a single consolidated voice carrier for multinational and distributed organizations with full time services and support staff in North America, EMEA, and APAC.
Calling innovation delivered
Award-winning UCaaS app experience with blended communication modes
Modern business communications require more than just dial tone. Leading organizations are looking for solutions that drive business agility and attract/retain talent.
Fuze gives users the flexibility to move beyond the limitations of a traditional business phone system, delivering an innovative experience with video and screen share directly within a Fuze call. The software-powered experience is available on Windows, OS X, web, and mobile, and unlocks a visual calling experience that enables richer communication, boosting worker productivity, and cross functional engagement.
Fuze Calling provides typical PBX features like assisted and blind transfers, while adding advanced software capabilities like peer-to-peer video calling with screen share, the ability to access multiple corporate directories; Microsoft, Google, and personal contacts; and contacts from CRM solutions like Salesforce.
Chat and real-time presence status from any device
No more switching between applications, tools, or devices to track down the best way to reach a colleague. Fuze facilitates seamless teamwork so users can connect groups of coworkers and external parties quickly and easily with a messaging platform supporting 1:1 chat, group messaging, and presence across desktop, mobile, and web.
Modern chat features make named chat groups your home for specific teams, working groups, or projects. Users can send images, documents, and links or keep track of next steps and to-do’s in the group’s shared notes. Seamlessly transition from a group chat to a group call for an ad-hoc meeting or to get feedback.
Fuze Presence lets your colleagues know when you’re available based on your call and meeting activity and your Google or Microsoft calendar events.
Visibility into the one technology that everyone touches
Communications data has long been locked away in the black box of on-premises solutions and excluded from holistic enterprise business intelligence analysis.
Fuze’s unified platform provides a centralized view of calling, meeting, and messaging data providing a unique perspective for technology and business leaders through its base product, Fuze View, and more advanced trend analysis through Fuze Discover.
In addition to monitoring adoption during the move to cloud communications, IT leaders can better understand trends from internal and external communications that can help identify operational inefficiencies and gaps in cross-functional company engagement.
The Fuze Data REST APIs give partners the ability to leverage the consolidated communications data in the Fuze platform to fuel AI and ML use cases such as conversational intelligence for sales performance coaching from partners like Gong.io.
Unwavering quality from headsets to desk phones
Devices should complement where, when, and how you work, not dictate it. The shift to flexible work means users now need a variety of tools to facilitate the connectivity required to communicate and do their best work. Whether at a desk, on the road, or in a call center, Fuze supports a large variety of desk phones and headset models.
Fuze partners with leading enterprise IP phones from Poly and Yealink to provide users with a rich audio experience for every desk, lobby, or meeting space. Fuze supports a wide variety of headsets to enable mobility whether you’re commuting, between meetings, in an open office, or working in a call center. Call and meeting controls directly on the headset give users the option to choose how and when they are heard without the need to open an application or be in reach of a desk phone. Proactive monitoring checks to make sure that your audio devices are properly configured for optimal performance.
Seamlessly transition a call from your desk phone, to your softphone, and even to your mobile phone without any interruption to your call or meeting.