Contact Center
More than just a call center solution
Fuze offers cloud contact center solutions to meet a variety of needs—ranging from basic to extremely complex—with its native solution for voice-only needs and curated partnerships with Five9 and NICE+inContact for omni-channel or large deployments. These solutions support midsize businesses with one to two office locations, high-end global retailers with thousands of agents across many countries, distributed support or sales teams, a receptionist directing calls at headquarters, and everything in between.
Fuze Contact Center
For informal, voice-only contact centers that are used by sales, HR, and IT, the natively-built Fuze Contact Center provides powerful call routing and queuing, as well as real-time dashboards and historical reports for managers and supervisors.
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Five9
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers by facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
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NICE+inContact
NICE+inContact CXone is the leading cloud customer experience platform. Only CXone unifies omni-channel routing, analytics, workforce optimization, and automation and artificial intelligence, providing a seamless customer and agent experience as part of one enterprise-grade, cloud native platform.
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gets done in Fuze
Fuze Contact Center Features
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Agent Visibility
Visual queues give agents the ability to quickly see important information and queue statistics and easily log in, log out, and pause all or individual queues -- from desktop or from mobile.
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Enterprise Integrations
Improve the efficiency of your agents with pre-built integrations with Salesforce, Zendesk, Netsuite, and more. Fuze can also provide custom professional services for integrating with a homegrown solution.
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Management Visibility
Manage queues and agents, coach and record, get real-time data and statistics, and an analytics tool combine to provide supervisors with complete knowledge and control of the contact center.
NICE+inContact & Five 9 Integrations
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Fuze User Directory
Agents on partner platforms can quickly search for knowledge workers and subject matter experts who reside on the Fuze platform with the Fuze Directory integration.
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Presence Integration
Integrations with Fuze Presence provide agents on partner platforms with the availability of Fuze users.
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Dedicated Routing
Agents on partner platforms can quickly transfer calls to the Fuze platform with dedicated routing, all while maintaining the integrity of the call.
We use Fuze as our contact center solution. They provide all phone services for our agents. We previously had all hard phones, but recently moved to softphones. They are cost effective, and their customer support is really top notch.
Luke Ferrel Head of Global EX Operations, Qualtrics
Fuze is the cornerstone of our business operations. The tools make it easy for our staff to view current volume and ensure low wait times. It’s a great fit for organizations that do not have a heavy IT staff. The training is super easy and simple and can scale with your growth.
Travis McKeone CIO, US Auto Sales
Fuze is extremely well suited to support our customer service and first-time appointments call center. The creation of accounts for the agents and management of the call queues is very straightforward. The data center redundancy of the company provides us with the peace of mind needed in a system that is available 24/7 like in our crisis call center.
Aaron Hall VP of IT, Volunteer Behavioral Health Care System