Fuze Analytics is the only application of its kind on the market, fully integrated into your UC efforts right from the start. Our powerful cloud-based business intelligence environment equips your business with the tools to capture, analyze, and act on information about workforce performance, customer engagement, and enterprise processes. Imagine being able to aggregate data from across your organization, communications, and business applications, from the contact center to your mobile workforce. Fuze can help you monitor productivity by highlighting workforce and BYOD activity across all Fuze applications —from the front office to the back office to no office at all.
Always be prepared. The Fuze Identity Graph™ actively combs through hundreds of public and private data sources to provide in-depth profiles for outgoing and incoming calls. Fuze Identity Graph™ technology presents relevant customer insights compiled from public sources like LinkedIn and Twitter combined with your private data sources like Salesforce and Zendesk. You can tailor the information to meet your individual needs, displaying customer history and real-time industry data – and it even works with your calendar to present you with profiles for each meeting attendee.