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Fuze is a global, cloud-based unified communications provider in the Bessemer Ventrue Partner Portfolio with a best-in-UCaaS approach to business communications. Fuze was founded in 2006 as a cloud-based PBX provider and is now recognized as one of the fastest growing technology companies in Boston. Headquartered in Boston, MA, Fuze has additional locations including New York, Chicago, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, and Sydney.
Fuze is a cloud-based, real-time unified communications and contact center platform, built for the enterprise. Our intuitive, all-in-one unified communications platform enables a seamless transition between calling, video conferencing, instant messaging and sharing, powered by the industry-leading intelligent cloud architecture. Fuze modernizes the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.
Built on a cutting-edge cloud voice architecture, Fuze powers the highest-quality calling experience with an innovative phone system that is secure and reliable on a global scale. As an alternative to a legacy on-premises PBX, our unified communications system offers enterprise-grade calling that goes beyond voice by seamlessly integrating with video and real-time content sharing. This all takes place right within the calling experience, on any device, with one single carrier network.
Fuze offers enterprise-grade HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing. With Fuze, collaborative user experiences are able to consistently occur across any device—desktop, mobile, browser and conference room system. Plus, Fuze’s unified communications platform is integrated into the way you work with industry-leading presence and calendar integrations for Google and Office365.
Fuze Contact Center
As one of the top unified communications companies, Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex. From dynamic call routing to our whisper feature for real-time training, Fuze empowers call centers to take unparallelled care of their customers. For voice-only call centers, we can provide solutions through our natively-built Fuze Contact Center. For more complex centers with omni-channel requirements, however, we leverage our partnerships with Five9 and NICE+inContact.
The Fuze Data Platform extends Fuze’s world-class
Unified Communications (UC) platform, giving managers, administrators, and business analysts a window into the day-to-day activities of the entire enterprise. Because Fuze is built on a single technology stack, customers need only tap into one real-time data source across calls, meetings, and chat. With Fuze, your communications channels and associated data are no longer siloed or locked away among multiple applications and data sources.