People in the workplace today desire a more flexible, personalized work experience that allows them to determine when and where they can do their best work. Forward-thinking organizations are responding with policies and technologies that enable their workers to be as productive as possible from anywhere.
Geographically Dispersed Workers
According to PwC’s talent and mobility report:
- By 2020, each company will maintain an average of 33 locations
- 71 percent of Millennials expect an overseas assignment as part of their career trajectory
At the same time, the Gig Economy is impacting most companies. Freelancers are a growing percentage of the workforce. To make the most of these resources, companies need to prepare their teams to work effectively with freelancers.
Work is Not a Place
As technology creates more opportunities and advantages around work, people can choose when, where, and how they want to work. For some, this means opting to work remotely, whether on the road, from home, at a local coffee shop, or even in a convenient co-working space.
Companies that enable the remote workforce must abandon the notion that work is a place and instead focus on results-based leadership. To be most effective, they need to pair this approach with policies designed around a more flexible work environment. For example, leaders can strive to make it simple to request unique schedules and be prepared to accommodate personal situations and real-life scenarios. By doing so, they pave the way to attract and retain the best employees.
Equipping the Modern Workforce
Enabling the modern workforce to work from anywhere requires flexible workspaces, remote work options, and the right tools and platforms. Today’s workers want enterprise apps and tools that are as easy to access and use as consumer apps. To that end, they want ones that seamlessly fit into their daily routines, particularly for powering communication and collaboration. In addition to voice and messaging options, the mobile-first generation of employees wants the latest technologies for interacting and collaborating with other employees, partners, and customers.
Aligning IT With Employee Experiences
To satisfy this desire, IT leaders need to tame the application sprawl across the enterprise. CIOs report use of multiple applications for voice and video conferencing, messaging, and screen sharing – and that’s not including those that renegade workers use without IT’s knowledge or permission. To get in line with today’s employee expectations, IT leaders are rethinking IT’s role in the employee experience.
Unified Communications for the Remote Workforce
This helps explains why a growing number of organizations are calling upon unified communications – a fusion of voice, text, content, and video – to enable seamless collaboration between employees, partners, and other business stakeholders. Unified communications integrates multiple communication tools and enables the internal collaboration needed to address modern workforce needs. Going a step further, cloud-based, unified communications (or Unified Communications as a Service) enables the modern workforce by supporting global voice, video, and messaging in a simple, elegant experience.
Forward-thinking CIOs are proactively championing modernization initiatives in the enterprise to support the remote workforce. Leading with unified communications is often the first, and simplest, step to putting their plans into action.