Unified Communications Resources, Webinars, and Reports | Fuze

The Flex Study: Global Findings on the Future of Flexible Work. Download the study

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Flexible work

Research Reports

Best Practices for Flexible Work

Resources for the hybrid workforce to do their best work, wherever they are.

The Ultimate Flexible Work Checklist

Learn how to support your organization’s people, implement best practices, and set up policies that encourage flexible and hybrid work in this new era of work.

UCaaS

Analyst Reports

2020 Gartner® Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide

Read the latest report for a detailed definition for each critical capability, scores for 14 vendors across the critical capabilities for five use cases, and an overview of the landscape with a deep dive on each vendor.

Flexible work

Podcast

FLEX Episode 6: Making Flexible Work a Standard Part of Your Company Culture

As employees demand increased flexibility, learn best practices for organizations to make flexible working an integrated part of their company culture.

Flexible work

Podcast

FLEX Episode 5: How to Create Trust Between Leadership & the Flexible Workforce

Learn more about best practices for creating trust between managers and their distributed employees.

Flexible work

Podcast

FLEX Episode 4: Designing for the Hybrid Workforce

In this episode of FLEX, we talk with Meredith Zenkel, VP of Marketing & Communications at Poppin, and Sam Aquillano, Founder & Executive Director of Design Museum Everywhere, about designing workplaces that optimize the experience of hybrid and remote employees.

UCaaS

Analyst Reports

IDC Vendor Spotlight - Industry 4.0 and Unifying Communications Silos

Learn more about how manufacturers break down the barriers of communications across different departments, locations, and tools.

UCaaS
Analyst Reports

Aragon Research Globe for Unified Communications and Collaboration 2021

Fuze was named a Leader by Aragon Research, the premiere Silicon Valley research firm for communications and collaboration for the fifth consecutive year.

Download the report

Collaboration

Analyst Reports

Aragon Research Globe for Intelligent Contact Center 2021

Fuze was named a Contender by Aragon Research, the premiere Silicon Valley research firm for intelligent contact center.

Flexible work

Analyst Reports

The Flex Study Global Findings on the Future of Flexible Work

Flexible work is the new operating model. New global research on the future of work.

UCaaS

Analyst Reports

Aragon Research Globe™ for Video Conferencing 2021

Fuze was named a Leader by Aragon Research, the premier Silicon Valley research firm for video conferencing for the third time.

UCaaS

Article

Fuze vs. Microsoft Teams

In the market for a new UCaaS provider? We've highlighted the key differences between Fuze and Microsoft Teams.

UCaaS

Article

Fuze vs RingCentral

In the market for a new UCaaS provider? We've highlighted the key differences between Fuze and RingCentral.

Collaboration

Webinars

Webinar: How to Create a Sustainable & Engaging Remote Company Culture

Watch this webinar with guest speaker David Johnson (Principal Analyst, Forrester Research) and Lisa Walker (VP of Brand, Fuze) to learn more about how to keep employees engaged and build a strong company while working remotely.

Collaboration

Webinars

Top Security Considerations for Your Organization’s Hybrid Workforce

Learn more about the security needs of your hybrid workforce in this webinar featuring guest speaker Art Schoeller.

UCaaS

Podcast

FLEX Episode 3 Stronger Together: The Benefits of Combining Unified Communications & Contact Center in the Enterprise

In this episode of FLEX, we talk with Dean Holmes, Fuze’s Director of Product Marketing, and Tess Varney, Senior Product Manager at Fuze, about the benefits of integrating your unified communications and contact center solutions.

UCaaS

Ebooks

Cloud Shift explore the full value of UCaaS

Technology is reshaping work and communications. This guide for CFOs explains what UCaaS can mean for your bottom line and productivity.

Flexible work

Podcast

FLEX Episode 2 Looking Ahead: What 2021 Holds for the Future of Flexible Work

In this episode of FLEX, we talk with Brian Day, the CEO of Fuze, about his workforce predictions for 2021.

UCaaS

Analyst Reports

Award-winning Customer Value

Frost & Sullivan names Fuze a Leader in Customer Value

UCaaS
Research Reports

New Aragon Research Report: The Intersection of Unified Communications & Collaboration with Contact Center

Today, enterprises are realizing that the need to communicate and collaborate globally applies across the workforce, including knowledge workers and contact center workers.

Download the report

Flexible work

Podcast

FLEX Episode 1: Introducing the FLEX Podcast

In the inaugural episode of FLEX, a podcast by Fuze, we talk with Lisa Walker, Fuze’s VP of Brand & Workforce Futurist. Lisa discusses the history of the FLEX brand, Fuze’s longstanding commitment to the future of flexible work, and what this year’s momentous shift in remote work culture means for the workforce going forward.

UCaaS

Research Reports

IDC Report - Enablement and Adoption: Keys to UCaaS Success

In today's world, successful UCaaS deployments require more than what many businesses have done in the past regarding education, support, and alignment with workflows. This IDC report discusses best practices for successful UCaaS enablement and adoption.

UCaaS

Webinars

More than Teams: The Power of Integrating Office 365 with Global UCaaS

Microsoft's productivity and document collaboration solutions are powerful tools for the end user, and when integrated with a global UCaaS provider like Fuze, your workforce is empowered to do their best work

UCaaS

Webinars

From PBX to Cloud – How CIOs Take Their Workplace Communications to the Next Level

From PBX to Cloud – How CIOs Take Their Workplace Communications to the Next Level

UCaaS

Ebooks

5 Key Questions to Ask your UCaaS Provider

In order to remain competitive in today’s global marketplace, organizations must constantly improve customer service, reduce IT overhead, and increase efficiency—most often, leveraging the same number of resources or less.

Productivity

Ebooks

Stronger Together: The Benefits of Combining Unified Communications & Contact Center in the Enterprise

If you are leveraging—or considering—UCaaS in your organization for calling, meeting, messaging, and content sharing, learn why you should consider combining UCaaS with CCaaS for your business needs.

UCaaS

Article

Cloud Shift: It's time to shift your legacy PBX to the cloud

The cloud offers a key opportunity to solve urgent communications challenges now while building a foundation for tomorrow.

Productivity

Infographics

Shifting attitudes around remote work

With companies worldwide embracing remote and flexible work, IT leaders share their insights on what the future of work will look like after COVID-19.

UCaaS

Videos

Video Series Forrester

Watch these videos with Forrester analyst Art Schoeller to learn more about UCaaS trends.

Digital Transformation

Ebooks

Fuze Data Protection

Security and privacy requirements are extremely important when it comes to business communications. Read more about our approach.

Productivity

Article

The Ultimate Guide to Remote Work

This guide provides advice on moving to remote work for the first time and helping people and companies stay productive.

Collaboration

Ebooks

Adopt Cloud Communications Services Now or Be Left Behind

Leveraging Expert Lifecycle Services Can Boost Long-term ROI

UCaaS

Ebooks

The CIO Primer: 5 Lessons for 2020

With technology at the core of most companies, today’s typical CIO is struggling to balance the daily tug of tactical responsibilities against the imperative of strategic objectives.

Productivity

Research Reports

Productivity @ Work: The Fuze Communications Index

Welcome to the first ever Fuze Communications Index, where we take a detailed look into how people communicate and collaborate at work. This report explores how the workforce is using different methods and modes of communication to stay in touch with colleagues, collaborate on projects, and do their best work.

Digital Transformation

Ebooks

Workforce Futures resource

Technology advancements, distributed workforces, and an overhaul in the way people think about work are driving a fundamental shift in the way that today’s businesses must operate.

UCaaS

Testimonials

Day in the life of a Fuzer

Day in the life of a Fuzer video

Productivity

Article

What Remote Working Tools Do Employees Need?

Learn about the best remote working tools for employees working remotely with Fuze. The right remote work software and programs, virtual collaboration tools and home office equipment can make all the difference when working remotely.

Collaboration

Article

How to video conference at home

As meetings move almost entirely online, it's important to be informed of best practices for successful video conferencing.

UCaaS

Article

UCaaS 101: The Definitive Guide to UCaaS

Want to learn more abut UCaaS but don't know where to start? Learn more in this interactive report.

Productivity

Article

Remote Work 101

Remote work is on the rise as today's workforce demands more flexibility. Technology is making this possible.

UCaaS

Article

Video Conferencing 101

Learn more about how Video conferencing software solutions help businesses like yours be the best they can be.

UCaaS

Ebooks

How to Get Your Team on Board With Using Your New UCaaS Solution

Just a handful of services or apps are used by virtually every employee in a company. Email is one, and unified communications as a service (UCaaS) should be another.

UCaaS

Ebooks

The Secret to Ensuring Company-wide Adoption of Unified Communications

IT leaders are accustomed to accepting the upfront risks that come with implementing new standards, processes, and technologies.

UCaaS

Ebooks

5 Key Attributes That Define Next-Generation UCaaS

To ensure that UCaaS delivers on the promise, the evaluation process of next-generation UCaaS solutions must be meticulous and focus on the most important aspects, not just of the product, but also of the whole ownership experience.

Digital Transformation

Ebooks

Breaking Barriers 2020: How CIOs are Shaping the Future of Work

The way we work is changing. At the heart of this shift is a growing diversity of views and expectations across the workforce. Employees are demanding consumer-like experiences in the workplace,...

UCaaS

Article

Unified Communications 101

Learn more about unified communications, what the landscape looks like, and why UCaaS is the best option for enterprise business communications today.

Productivity

Article

What tools do employees need to work remotely

Learn more about the tools you need to be your most productive and work remotely successfully.

Digital Transformation

Infographics

Work From Everywhere: How Remote Work is Redefining the Office

The way we work is changing. Fuze recently surveyed 10,000 IT leaders, current workers, and teenagers to help define the future of work and how the rise of remote work has impacted the traditional office.

UCaaS

Analyst Reports

Fuze has been recognized as a Leader in The Forrester Wave™: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019.

Forrester UCaaS Wave™ Report Fuze was named a Leader in The Forrester Wave™: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019.

UCaaS

Analyst Reports

2017 Frost and Sullivan Innovation and Leadership Award

According to Frost & Sullivan, Fuze stands out as a leader among competitors with its rapid growth, broad portfolio of cloud communications and collaboration solutions, and strategic focus on mid-size and large businesses.

Digital Transformation

Analyst Reports

The Future of Work: Connecting the Digital Workforce

IT has a massive opportunity to define the future of work and define how we'll communicate and be productive.

UCaaS

Analyst Reports

Aragon Research Vendor Power Rating

This report provides an overview of the current state of the Unified Communications and Collaboration (UCC) market and a Power Rating on Fuze, one of the leaders in UCC.

Collaboration

Ebooks

The Definitive Guide to Enterprise Collaboration

Learn more about why enabling enterprise collaboration is especially critical as companies compete to attract and retain talent, and engage their remote workers.

UCaaS

Infographics

Unified Cloud Communications Solutions Among IT Leaders

As companies adjust to the demand for flexible working practices, open office cultures, and a positive work-life balance, today’s IT leaders are changing their approach to cloud-based technologies that best fit the needs of their business.

UCaaS

Ebooks

White Paper: 5 Key Questions to Ask Your UCaaS Provider

In order to remain competitive in today’s global marketplace, organizations must constantly improve customer service, reduce IT overhead, and increase efficiency—frequently with fewer resources than before.

Digital Transformation

Infographics

Workforce Futures infographic

Four Trends Shaping the Future of Work

UCaaS

Ebooks

Cloud vs. On-Premises: Understanding the Key Differences

In the modern enterprise, traditional communications are changing.

Digital Transformation

Research Reports

Game Changers

Visionary leaders are changing the game for the modern workforce. CIOs are taking on more responsibility within their organizations.

UCaaS

Ebooks

Maximize Value & Reduce Operational Risk with Cloud-Based Communications

Today’s instant connection culture means companies are comprised of distributed, agile workforces who are accustomed to working anywhere, anytime using any device.

Productivity

Ebooks

Drive Workforce Productivity and Organizational Agility with Unified Communications

It’s easy to relegate your organization’s communication system into the category of basic infrastructure.

UCaaS

Ebooks

The Definitive Guide to UCaaS

Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications ...

Collaboration

Article

Enterprise Chat 101

Everything you need to know about enterprise chat and how it affects your business in one place.

Collaboration

Article

Collaboration Software 101

Everything you need to know about collaboration software and its impact on your business' day to day operations.

UCaaS

Article

Cloud PBX 101

Learn what you need to know about cloud PBX telephony.

UCaaS

Article

Cost of Cloud PBX

Today, the cloud has made it possible for more vendors to provide affordable cloud communications solutions.

Collaboration

Article

Cost of Web Conferencing

Today, the cloud has made it possible for more vendors to save on web conferencing solution costs.

Collaboration

Article

Enterprise Collaboration Solutions

Learn more about the communications issues enterprices face day to day and how unified communications can address them.

Collaboration

Article

Cost of Enterprise Chat

Enterprise chat looks different inside every business...but the cost shouldn't break the bank.

Collaboration

Article

Cloud-Based Team Collaboration Software and Tools

Learn more about what to look for when selecting the best collaboration software for your business.

UCaaS

Article

Cost of Unified Communications

Say goodbye to managing multiple vendors and contracts for your communications tools — and say hello to unified communications.

Collaboration

Article

Enterprise Chat Software

Everything you need to know about enterprise chat and how it affects your business in one place.

UCaaS

Article

Cloud Communications

Cloud communications provide the flexibility and scalability businesses need in today's landscape — learn why.

Digital Transformation

Article

Benefits of a Digital Workforce Transformation

Digital transformation is the driving force behind the strategic and innovative use of technologies, and it’s already transforming how and where work gets done.

Digital Transformation

Article

Understanding IoT in the Office

Companies are bringing a bevy of connected devices into the workplace to boost productivity and reduce expenses. Learn more about how to maximize effectiveness with IoT.

Digital Transformation

Article

Digital 101: Explore the Digital Transformation

Everyone has heard the term 'digital transformation'. But why is it a necessity, what exactly does it entail, and how can your company make the most of it?

Productivity

Article

Remote Work Technologies

Today, remote work is on the rise — lean more about how technology is making this flexiblity possible.

UCaaS

Ebooks

Cloud Rises Above On-Prem in the Cloud Communications Battle

Cloud communications isn’t on the drawing board anymore, it’s happening.

Digital Transformation

Article

Future of Work 101

The way we work is changing, and today's workers expect to work as they want, when they want, using the technologies of their choice.

Productivity

Article

Remote Workforce

The workforce today is evolving — most organizations becoming more flexible with their remote work policies that still allow workers to do their best work from anywhere.

UCaaS

Article

Cloud PBX

Learn more about why moving from legacy communications systems to cloud PBX makes the most sense for your business.

Collaboration

Article

Web Conferencing

As the workforce becomes increasingly distributed, the need for web conferencing solutions rises as well.

Productivity

Ebooks

Unified Communications Buyer's Guide: Cutting Costs & Boosting Productivity

We've taken the guesswork out of understanding the benefits of unified communications when it comes to cutting costs and boosting productivity.

Collaboration

Article

Enterprise Collaboration

Despite the rise in distributed teams, workers in the enterprise still need software that allows them to collaborate on key projects and initiatives.

UCaaS

Article

Web Conferencing 101

Learn everything you need to know about web conferencing solutions and the benefits of leveraging the tools for a distributed workforce.

Productivity

Ebooks

How to Prepare for the Modern, Mobile Workforce

Rotary phone. Fax machine. Empty conference rooms. The traditional office is becoming a thing of the past and it's time to bring yours to ...

Collaboration

Ebooks

UC Buyer's Guide: Embracing a Distributed Workforce

Have a distributed or remote workforce? Learn about the benefits UCaaS can bring to your company and how to make the most of a unified system.

UCaaS

Article

Cloud Communications 101

Understand the major trends around communications and how companies are enabling new and better levels of communication across their workforces and beyond.

UCaaS

Article

Contact Center 101

Today’s contact centers are an important conduit between your company and its customers. Learn what is needed to make sure this channel satisfies customer expectations for a seamless, simple experience.

Productivity

Infographics

Day in the life of a Fuzer

Any day in a modern office is full of interruption. That’s the new normal we all face. But it doesn’t have to be that way.

Digital Transformation

Infographics

CIO Infographic

96% of CIOs will have a formal cloud strategy in place by the end of 2017. View the infographic to learn how to take charge of digital transformation.