2020 Gartner® Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide
Hot on the heels of naming Fuze the only Visionary in the 2020 Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide, Gartner has recognized Fuze in the 2020 Critical Capabilities report.
Read it to see why Fuze ranked among the top vendors for the following use cases:
- Multinational UC requirement: 3.86 out of 5
- Large enterprise requirement: 3.86 out of 5
- Mobility and remote work requirements: 4.12 out of 5
- Midsize enterprise: 3.88 out of 5
- Integrated contact center technology: 3.97 out of 5
In this most recent report, we ranked in the top two or top three positions in capabilities critical to helping IT leaders deliver communications platforms to connect their distributed teams, engage employees, and improve customer experience. We think our scores reflect our strength as the enterprise cloud communications specialists.
Read the latest report for a detailed definition for each critical capability, scores for 14 vendors across the critical capabilities for five use cases, and an overview of the landscape with a deep dive on each vendor.
Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth, November 2020
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Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 12 November 2020
Download the report now