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2020 Gartner® Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide

2020 Gartner® Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide

Hot on the heels of naming Fuze the only Visionary in the 2020 Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide, Gartner has recognized Fuze in the 2020 Critical Capabilities report.

 

Read it to see why Fuze ranked among the top vendors for the following use cases:

  • Multinational UC requirement: 3.86 out of 5
  • Large enterprise requirement: 3.86 out of 5
  • Mobility and remote work requirements: 4.12 out of 5
  • Midsize enterprise: 3.88 out of 5
  • Integrated contact center technology: 3.97 out of 5

 

In this most recent report, we ranked in the top two or top three positions in capabilities critical to helping IT leaders deliver communications platforms to connect their distributed teams, engage employees, and improve customer experience. We think our scores reflect our strength as the enterprise cloud communications specialists.

 

Read the latest report for a detailed definition for each critical capability, scores for 14 vendors across the critical capabilities for five use cases, and an overview of the landscape with a deep dive on each vendor. 

 

Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth, November 2020
 
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
 
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 12 November 2020
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