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UCaaS Research Reports

New Aragon Research Report: The Intersection of Unified Communications & Collaboration with Contact Center

New Aragon Research Report: The Intersection of Unified Communications & Collaboration with Contact Center

Today, enterprises are realizing that the need to communicate and collaborate globally applies across the workforce, including knowledge workers and contact center workers. In many cases, enterprises buy a unified communications and collaboration (UCC) platform and then select a separate contact center (CC) provider.

 

In this report, you will learn: Why having an integrated communications stack with global delivery across use cases is becoming increasingly important. How intelligent contact centers and their capabilities are evolving. How integrating contact center and unified communications and collaboration functionalities is essential to business continuity and the bottom line.

 

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