Fuze Services

Take the guesswork out of your move to the cloud

Prepare your people for the platform, and your platform for the people

As quickly as technology is changing, the process of transitioning from legacy solutions to the cloud is also changing. It’s no longer about deploying a solution and moving on. The shift to cloud services is about people, processes, and the change management needed to accelerate the value of an investment.

With more than a decade of experience deploying cloud solutions for the enterprise, we have the expertise to help your organization define your cloud communications goals and drive ongoing results. As your trusted advisors, we partner with you throughout the lifecycle of your experience with Fuze, ensuring that the platform adapts and evolves alongside your business goals and changing IT environment.

  • Proven methodologies
  • Your trusted partner
  • Designed for success
Fuze understands that as an enterprise business, replacing a communications system is complex. It’s not just replacing phones on desks. Fuze took the approach of trying to understand our business and making sure that the Fuze solution was a good fit for us.
Michele Buschman VP, Information Services | American Pacific Mortgage
Cloud Enablement
  • Design
  • Deliver
  • Deploy

Programs to ease the transition to cloud communications and collaboration while also eliminating risk.

Fuze Implementation Services
  • Enable
  • Launch
  • Nurture

Tailored onboarding and enablement to help users move to Fuze and accelerate the time to value of the investment.

  • Understand
  • Analyze
  • Resolve

Efficiently understand, analyze, and resolve issues with the help of world-class certified industry experts.

Worldwide Support Guide
Fuze Success Plans
  • Assess
  • Achieve
  • Optimize

Achieve maximum value by understanding and aligning Fuze capabilities with your strategic business objectives.

Fuze Success Plans

Fuze Implementation Services

Our implementation methodology is designed to drive successful deployments and outcomes, focused on mitigating risk and accelerating time to value. Fuze Implementation Services consist of five segments - the customer environment build, the administrator enablement track, the site design and build, network readiness assessments, and the site go-live and transition to support. We’ve designed these packages to illustrate exactly how we plan to deploy your Fuze solution - from your HQ, all the way down to individual sites and distributed locations.

per customer
Customer Environment Build
Admin Enablement Track
Site Design & Build
Network Readiness
Site Go-live & Transition to Support
per customer
per site

Fuze Success Plans

We have assembled our collection of services, resources, and best practices for adoption, support, and success into Fuze Success Plans. The services and resources available in these plans fuel continued growth, not just during and directly following an initial implementation, but throughout your entire partnership with Fuze.

We provide three different plans to best align with your business goals and technical needs. The Core Fuze Success Plan is included with the Fuze subscription and provides the essential resources and tools to achieve your Fuze goals. Enhanced and Premier Fuze Success Plans accelerate time to value and achieve business outcomes with dedicated resources, tailored programs, and advanced tooling.

Core Enhanced Premier
Adoption Playbook
Fuze Help Center
Fuze Community
Public Training Classes
Fuze View
Fuze Discover 2 licenses per customer 4 licenses per customer
Adoption Services Guided Adoption Services Managed Adoption Services
Private Training Classes 20% discount 30% discount
Support SLOs Core SLOs Enhanced SLOs Premier SLOs
Dedicated Support Resource Case Manager Technical Account Manager
Real-time Network Monitoring 3 month trial 2 sites 4 sites
Customer Success Resource Customer Success On Demand Enterprise Customer Success Manager Enterprise Customer Success Manager
Bi-annual Business Review
Quarterly Business Review
Monthly Success Summaries
Annual Solution Review