Fuze Services
Take the guesswork out of your move to the cloud
Prepare your people for the platform, and your platform for the people
As quickly as technology is changing, the process of transitioning from legacy solutions to the cloud is also changing. It’s no longer about deploying a solution and moving on. The shift to cloud services is about people, processes, and the change management needed to accelerate the value of an investment.
With more than a decade of experience deploying cloud solutions for the enterprise, we have the expertise to help your organization define your cloud communications goals and drive ongoing results. As your trusted advisors, we partner with you throughout the lifecycle of your experience with Fuze, ensuring that the platform adapts and evolves alongside your business goals and changing IT environment.
- Proven methodologies
- Your trusted partner
- Designed for success
- Design
- Deliver
- Deploy
Programs to ease the transition to cloud communications and collaboration while also eliminating risk.
- Enable
- Launch
- Nurture
Tailored onboarding and enablement to help users move to Fuze and accelerate the time to value of the investment.
- Understand
- Analyze
- Resolve
Efficiently understand, analyze, and resolve issues with the help of world-class certified industry experts.
Worldwide Support Guide- Assess
- Achieve
- Optimize
Achieve maximum value by understanding and aligning Fuze capabilities with your strategic business objectives.
Fuze Implementation Services
Our implementation methodology is designed to drive successful deployments and outcomes, focused on mitigating risk and accelerating time to value. Fuze Implementation Services consist of five segments - the customer environment build, the administrator enablement track, the site design and build, network readiness assessments, and the site go-live and transition to support. We’ve designed these packages to illustrate exactly how we plan to deploy your Fuze solution - from your HQ, all the way down to individual sites and distributed locations.
Fuze Success Plans
We have assembled our collection of services, resources, and best practices for adoption, support, and success into Fuze Success Plans. The services and resources available in these plans fuel continued growth, not just during and directly following an initial implementation, but throughout your entire partnership with Fuze.
We provide three different plans to best align with your business goals and technical needs. The Core Fuze Success Plan is included with the Fuze subscription and provides the essential resources and tools to achieve your Fuze goals. Enhanced and Premier Fuze Success Plans accelerate time to value and achieve business outcomes with dedicated resources, tailored programs, and advanced tooling.
| Core | Enhanced | Premier |
|---|
| Adoption Playbook | |||
| Fuze Help Center | |||
| Fuze Community | |||
| Public Training Classes | |||
| Fuze View | |||
| Fuze Discover | 2 licenses per customer | 4 licenses per customer | |
| Adoption Services | Guided Adoption Services | Managed Adoption Services | |
| Private Training Classes | 20% discount | 30% discount |
| Support SLOs | Core SLOs | Enhanced SLOs | Premier SLOs |
| Dedicated Support Resource | Case Manager | Technical Account Manager | |
| Real-time Network Monitoring | 3 month trial | 2 sites | 4 sites |
| Customer Success Resource | Customer Success On Demand | Enterprise Customer Success Manager | Enterprise Customer Success Manager |
| Bi-annual Business Review | |||
| Quarterly Business Review | |||
| Monthly Success Summaries | |||
| Annual Solution Review |