Services

Overview

Success begins with strategy

A successful UC project begins with a strategy that aligns to your organization’s needs, not only now, but also in the future. As with any business strategy, forecasting is critical to your success. What are the technology trends? Have you considered the consumer market and how it impacts your organization? You may have a single business location today, but do you have plans to expand – domestically? Internationally?

Ultimately the question to consider is this: How will you support a growing organization with ever-changing technology needs while meeting user demands?

No matter the size of the organization, the business challenges remain the same. The UC project scope of a small-medium business can vary greatly when compared to a global enterprise UC deployment. There is no one-size-fits-all deployment model which is exactly why Fuze offers implementation services to meet the needs of both SMB and Enterprise UC customers.

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UC Foundation

Implementation services designed for the small-Medium (SMB) business

If you are looking for an enterprise-grade UC solution but don’t have an enterprise-grade budget, we are here to help. The Fuze UC Foundation services engagement is intended for the strong to medium size business with less than 500 employees and fewer than 10 locations. Each customer engagement follows our Implement 3D methodology - Phase 1: Discover, Phase 2: Design, Phase 3: Deploy. This engagement includes:
• A dedicated team of industry experts including a project
manager
• A detailed review of business and technical goals to be
achieved with an enterprise communications solution
• Site survey and deployment schedule
• Architecture and network design
• Support process and workflow overview
• Education planning
• Service assurance and functional testing
• User training and materials
• ‘Go-Live’ transition support

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Enterprise

Implementation services designed for the Enterprise business

The Fuze Enterprise services engagement is intended for the mid-to-large enterprise business with 500-4,000 employees and up to 20 locations (a bespoke offering is provided for companies greater than 4000 employees and 20 locations). Each customer engagement follows our Implement 3D methodology - Phase 1: Discover, Phase 2: Design, Phase 3: Deploy. This engagement includes:

• A dedicated team of industry experts including a project manager
• *On-site project kick off
• A detailed review of business and technical goals to be achieved with an enterprise communications solution
• Site survey and deployment schedule
• Support process and workflow overview
• Education planning
• Service assurance and functional testing

*On-site support is expected for the first site deployment and on an as-needed basis thereafter.
**On-site training offered at sites with greater than 200 users.
Note: A Statement of Work (SoW) will be provided for services engagements greater than 4,000 employees and 20 locations.

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