Unified Communications Products

Voice

Fuze Voice eliminates management headaches and facilitates seamless teamwork by providing an enterprise-grade business communications platform, single carrier network, localized calling experience, unmetered national, and international calling plans. High quality service with less complication— all at a fraction of the cost of purchasing and maintaining expensive on-premise unified communications systems.

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Collaboration

Fuze offers an intuitive, powerful video conferencing and collaboration experience. People across the globe realize a better way to work together, from the phone in their pocket to any room with a door. Helping you do more with less, Fuze supports modern messaging including IM, group messaging, and presence in one app. It enriches interactions within the modern workforce through chat, better meetings, and dynamic presentations. With Fuze, companies see higher employee engagement, greater productivity, and material cost savings.

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Contact Center

The contact center is an integral part of most companies. Yet many organizations overlook it when developing their communications strategies. By leveraging Fuze Contact Center solution as a key component of your UC vision, you can improve both your customers’ experiences and your bottom line.

Fuze’s unified communications solution integrates a range of services—like intelligent call routing, an analytics-based agent scheduler, and predictive calling—to keep customers and prospects happy and boost your revenue. Improve customer satisfaction by getting people to the right agent, at the right time, with the right knowledge.

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Voice
Video
Messaging
Audio
Conferencing
Web
Conferencing
Webinars Video
Conferencing
Content
Sharing
Group
Chat
Instant
Messaging
Presence Contact
Center

Platform

As a Gartner, Inc. Unified Communications as a Service (UCaaS) Magic Quadrant “Leader,” we believe our agile and scalable software platform is recognized for its innovation, breadth, and scope, cost effectiveness, and extensive collaborative benefits it provides to our enterprise customers. Fuze encompasses all your business communications needs in a single, global platform. It's a true cloud PBX replacement and so much more. Global voice, conferencing and collaboration, contact center, business intelligence, and integrations with popular enterprise applications connect the modern workforce, no matter their location or device.

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Insights

Fuze Insights unlocks the data trapped in your communications system so you can move from insight to action. Use real-time views into your business to align your technology investments with your business objectives.

Develop strategies that improve workforce processes by leveraging info aggregated across Fuze and third-party applications to create customizable reports.

Fuze enriches contact information through its patented Identity Graph technology, utilizing data sources from third-party enterprise applications to provide greater context for interaction within an organization as well as for external communications.

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APIs & Integrations

Fuze APIs and pre-built integrations with business applications allow you to receive data in the most meaningful and useful way for your business. Out of the box, Fuze integrates with some of the most popular business applications including Salesforce, Zendesk, Outlook, and more. Fuze APIs allow you to customize call flows, configure notifications, or pull raw data from the Fuze unified communications platform into your BI tool for further analysis. The Fuze platform APIs will allow you to save time and simplify your efforts, while providing valuable data to your business.

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