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Platform Analytics

Powerful dashboards and customizable reports

With a unified platform and application experience, Fuze is uniquely positioned in the market to provide a complete picture of your communications environment with powerful analytics that capture and help evaluate usage trends, workforce performance, customer engagement, and enterprise processes. Data is aggregated into standard or customizable reports, helping organizations monitor productivity by highlighting workforce and BYOD activity across all Fuze applications — from the front office to the back office to no office at all.

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Bi-directional Data Connections

Bi-directional Data Connections

Connectivity between enterprise apps enables predictive action

The enterprise communications stack represents the one set of technologies that everyone in a given organization touches. Fuze consolidates communications and provides bi-directional data connectivity for many of the common business applications across the enterprise ecosystem. For example, with Fuze, a sales person is able to see customer name, contact details, and open revenue associated with the account in Salesforce.com and a support representative is able to view a list of open incident tickets before answering a customer call. Our ecosystem of enterprise application integrations enables your team to enhance the customer experience without any additional human effort.

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Fuze Identity Graph

Insights enriches communications, driving worker engagement and productivity

Know more about who is calling you. The Fuze Identity Graph™ actively combs through data stored in third party applications to provide in-depth profiles for outgoing and incoming calls. With this built-in technology, your team is able to be more productive by having a glimpse into what the call may be about before answering the phone.

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Drive workforce productivity and agility with UC >

Unified communications, truly unified.


A reimagined experience for business communications that powers the
workplace of tomorrow, today. With a
user behavior-driven approach to
product design, Fuze enables faster
adoption and higher employee
engagement, reducing the time to value.

Learn more > Work.

Designed for the way people work, Fuze powers business conversations through
a secure and reliable global platform that unifies voice, video, and messaging into
a single application. Work anywhere,
anytime, on any device.

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Fuze increases the efficiency of communication in combining a simple
user experience, intelligent platform, and
third party enterprise integrations to
enrich every conversation, and drive workforce productivity.

The Fuze platform unlocks data from
multiple sources across the enterprise providing valuable insights to business leaders about the organization and its workers.

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Magic Quadrant for UCaaS, Worldwide, 2018

Fuze was named a visionary in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide in 2018.

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Finding the why in big data.

How data analytics is the key to better business practices with the customer at the center.

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Game Changers

Welcome to the era of Game Changers

Now more than ever, IT leaders are stepping up the change the game. See their visionary stories.

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Fuze was named a visionary in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide in 2018.

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Workforce Futures

Workforce Futures: Drawing on global research, this report presents a vision for the future of work through the eyes of those on the frontlines.

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