Insights

Platform Analytics

Powerful dashboards and customizable reports

With a unified platform and application experience, Fuze is uniquely positioned in the market to provide a complete picture of your communications environment with powerful analytics that capture and help evaluate usage trends, workforce performance, customer engagement, and enterprise processes. Data is aggregated into standard or customizable reports, helping organizations monitor productivity by highlighting workforce and BYOD activity across all Fuze applications — from the front office to the back office to no office at all.

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Finding the Why in Big Data >

Bi-directional Data Connections

Connectivity between enterprise apps enables predictive action

The enterprise communications stack represents the one set of technologies that everyone in a given organization touches. Fuze consolidates communications and provides bi-directional data connectivity for many of the common business applications across the enterprise ecosystem. For example, with Fuze, a sales person is able to see customer name, contact details, and open revenue associated with the account in Salesforce.com and a support representative is able to view a list of open incident tickets before answering a customer call. Our ecosystem of enterprise application integrations enables your team to enhance the customer experience without any additional human effort.

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Read the Gartner Magic Quadrant for UCaaS >

Fuze Identity Graph

Insights enriches communications, driving worker engagement and productivity

Know more about who is calling you. The Fuze Identity Graph™ actively combs through data stored in third party applications to provide in-depth profiles for outgoing and incoming calls. With this built-in technology, your team is able to be more productive by having a glimpse into what the call may be about before answering the phone.

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Drive workforce productivity and agility with UC >

Unified communications, truly unified.

Modern.

A reimagined experience for business communications that powers the workplace of tomorrow, today. With a user behavior-driven approach to product design, Fuze enables faster adoption and higher employee engagement, reducing the time to value.

Learn more > Work.

Designed for the way people work, Fuze powers business conversations through a secure and reliable global platform that unifies voice, video, and messaging into a single application. Work anywhere, anytime, on any device.

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Voice
Video
Messaging
Audio
Conferencing
Web
Conferencing
Webinars Video
Conferencing
Content
Sharing
Group
Chat
Instant
Messaging
Presence Contact
Center
Flow.

Fuze increases the efficiency of communication in combining a simple user experience, intelligent platform, and third party enterprise integrations to enrich every conversation, and drive workforce productivity.

The Fuze platform unlocks data from multiple sources across the enterprise providing valuable insights to business leaders about the organization and its workers.

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Magic Quadrant for UCaaS 2016

Fuze was positioned as a leader in the Gartner Magic Quadrant for Unified Communications as a Service in 2016.

Learn more in the report
Finding the why in big data.

How data analytics is the key to better business practices with the customer at the center.

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