Fuze has been recognized as a Leader in The Forrester Wave™: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019. Read more here

What is Fuze?

Fuze is a cloud communications and contact center platform, built for the enterprise.

Our intuitive, all-in-one platform enables a seamless transition between calling, meeting, chatting, and sharing, powered by the industry-leading intelligent cloud architecture. Fuze modernizes the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.

Calling

Built on an intelligent, high-definition cloud voice architecture, Fuze powers the highest-quality calling experience that is secure and reliable on a global scale. As a legacy on-premises PBX alternative, it’s enterprise-grade calling that goes beyond voice by seamlessly integrating with video and real-time content sharing. This all takes place right within the calling experience, on any device, with one single carrier network.

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Meetings

Fuze offers enterprise-grade HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing. It’s a consistent collaboration experience across any
device—desktop, mobile, browser, and conference room systems—and
it’s integrated into the way you work with industry-leading presence and calendar integrations for Google and Office365.

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Contact Center

Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex. From dynamic call routing to the whisper feature for real-time training, Fuze empowers call centers to take unparallelled care of their customers. For voice-only contact centers, we offer natively-built Fuze Contact Center and for more complex, omni-channel requirements, we leverage our partnerships with Five9 and NICE+inContact.

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Planet Pharma

We use Fuze across the entire organization. Our business is based around using our phones and we need a strong and reliable provider to make sure our phones are always up and running. Fuze not only makes using their service easy to use but it also helps make the support and setup easier for me on the back end.

David Scalise Senior Technical Support Analyst, Planet Pharma
Spectrum Health Systems

Being able to move away from the legacy PBX days of maintaining multiple phone extension lists for each site, and utilizing a single company directory for all communication needs has been great.

Jason Montville Director of Technology, Spectrum Health Systems, Inc.
SAS International

Well suited to agile enterprises who have adopted a cloud first strategy. It addressed a reliability issue predominantly but has also given us a full collaborative platform to change the way we work as a business.

James Greene Group IT Manager, SAS International
Lexitas

We use Fuze for our whole organization. It is well suited for organizations that do not want to be in the phone business. If you are looking for a phone system that does not require you to be a phone expert, or support a phone system, this is it.

James Gusmeri VP of IT, Lexitas
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