Worldwide Support Services

Worldwide Support Services

Fuze offers a variety of business communications and collaboration tools to support enterprises of all sizes and industries, globally. To deliver best-in-class customer support to all of our customers, operational excellence is a key component to our success—and ultimately our customers’ satisfaction. The Fuze support offerings were designed with customer satisfaction as our top priority, and with the understanding that each customer environment is unique and, as such, technical support needs vary. Fuze offers two levels of support for our customers, Customer Care and Premier Care, allowing you to choose the best offering to meet your business needs.
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Fuze Customer Care Fuze Premier Care
 

Fuze Customer Care

Ideal for Fuze customers with low complexity UCaaS solutions, Customer Care provides the technical support basics—technical support for the Fuze products during business hours with a defined escalation process for high impact incidents after hours. Fuze customers have 24x7 access to self-service tools that allow administrators of the Fuze solution to add users and make changes to user accounts, submit service incidents online, access product guides and the customer support community, including product how-to training videos.
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Fuze Premier Care

Designed alongside Fuze enterprise customers, Premier Care provides dedicated support for Fuze customers with large, nationally or globally distributed enterprises, often with customization requirements for their UCaaS solutions. Premier Care customers are partnered with a dedicated Service Manager as well as a dedicated team of Premier Care Service Engineers—think of this team as an extension of your technical solution owners of your UCaaS solution. Your dedicated Premier Care team knows your technical environment as well as you do—and they even provide technical assistance to your employees, if needed!
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